Frequently Asked Questions

At Go Next, we want your travel experience to be as memorable and relaxing as possible. We’ve compiled these answers to frequently asked questions to help you better prepare for your trip. Select the appropriate travel partner below to see the FAQs relevant to your trip. Have additional questions? Contact us at 952-918-8950 or 800-842-9023.

General Questions FAQs

How many Go Next Program Managers are available on a given trip?

The amount of Go Next Program Managers on a trip varies depending on the number of Go Next travelers.

Is there an after-hours emergency call service for Go Next?

Yes, a Go Next employee is on call and available the day of departure.

How long has Go Next been partnered up with Oceania Cruises?

Go Next has partnered with Oceania Cruises since 2009.

How long has Go Next been partnered up with American Queen Steamboat Company?

Go Next has partnered with AQSC since 2012.

What are Go Next hours of operation?

Go Next is open Monday-Friday from 8:30 AM-5:30 PM Central Standard Time (CST).

Oceania Cruises FAQs

What is charged for gratuities?

Oceania Cruises recommended amount of $16 per person, per day, will automatically be billed to your room. However, you can change the amount when you are on board. For bookings in the PH suites and above, $23 per person, per day, will be automatically billed.

Can mobile phones be used on board?

Yes, but data-service and roaming charges may apply. Please check with your phone carrier to see what is covered and what they recommend for an international package.

What passport requirements are there?

All passengers are required to possess a passport valid for six months beyond the conclusion of the trip. This is a precaution in case of an unforeseen circumstance, such as a medical emergency that would require you to stay in the port longer than planned.

Are there medical services on board?

Each ship is equipped with limited medical facilities and staffed by international medical personnel. Customary emergency room fees and charges do apply for medical services.

Can wine be brought on board?

Guests can bring three bottles of wine per stateroom on board at the beginning of the sailing. Any additional purchases made during the cruise at any of the ports will be held for you until the end of the cruise. A corkage fee of $25 will be applied.

What benefits do guests get when booking the Concierge Level rooms?

The Concierge Level room guests get priority check-in with priority luggage delivery, along with the services of a dedicated Concierge, unlimited access to the private Spa Terrence at Canyon Ranch SpaClub, free laundry service (limited to 3 bags with 20 items per bag), and the luxury of ordering room service from the Grand Dining room during lunch and dinner.

If guests don’t go on a shore excursion, can they still get transferred from port to town?

Yes, there are transfers to the city center for some, but not all, ports of call. A list of ports with a complimentary shuttle into town will be provided on board.

When participating in multiple shore excursions at a port, how much time is needed between them?

Oceania Cruises recommends at least 75 minutes between shore excursions.

What kind of electronics can be charged on the ship?

The power voltage is 2-110, 2-220 AC which can be used for battery chargers, razors, etc.

If an airport-to-ship transfer was purchased through Oceania Cruises, what can guests expect after landing?

Guests will meet a representative in the baggage claim area; look for an Oceania Cruises sign.

Are there laundry services on board?

Yes, washers and dryers are available for guests to use for a charge of $2 per load. Facilities are available from 7 a.m. to 10 p.m. every day. Alternatively, the cruise line can do it for a fee.

American Queen FAQs

What is charged for gratuities?

Gratuities on AQSC are $17.50 per person, per day, for trips in 2018. An average trip is eight days and seven nights, so the gratuities would be $140 per person. Gratuities cover all of the services providers on board (e.g., cabin steward, dining room attendants). An additional 15% gratuity is added to alcohol purchases.

Are there medical services on board?

There is an EMT on board. In case of emergency, 911 is called, the boat is stopped, and the guest in need is transported to the nearest hospital.

Can I bring my own liquor on board?

AQSC serves wine and spirits on the vessel. Passengers are not allowed to bring wine or spirits on board the vessel with them at the beginning of the sailing, and if any are purchased while in port, they should be stowed to be taken home.

Is there climate control in the staterooms?

Each cabin is individually equipped with a thermostat allowing you to control the temperature in your room.

How do I find out about daily activities while on board?

River Times, the vessel’s daily newsletter, will be delivered to your room each evening. This communication includes a comprehensive schedule of the next day’s activities including meal times, shore excursion departure times, port arrival time, special activities planned by the cruise staff, lectures, movies and entertainment features, and more.

Maps are available near the purser’s desk each evening for the following day’s excursions.

What is the electric power voltage on the ship?

Vessel accommodations are equipped with 110 volt.

What is the dress code?

Attire in the main dining room is considered resort casual. This means no shorts, flip flops, or jeans. Casual attire with comfortable shoes is suggested for shore excursions.

What can travelers expect for airport arrivals?

Travelers are on their own to get from the airport to the pre-cruise hotel or the boat, if the hotel program has been declined.

What can travelers expect for airport departures?

AQSC sells an airport transfer. This can be added on board or purchased ahead of time. There are transfers directly to the airport, and there may be transfers that include a tour of the disembarkation city.

Scenic FAQs

What is charged for gratuities?

All gratuities on and off the ship are included, including those to ship staff, drivers, local guides, and porters.

Can mobile phones be used on board?

Yes, but data-service and roaming charges may apply. Please check with your phone carrier to see what is covered and what they recommend for an international package.

Are there medical services on board?

No. However, the ship is usually very close to land, and if medical attention is needed, the ship can dock for transportation to a hospital.

What is the electricity on the ships?

On Board Electricity on board all ships is 220V. A power plug adaptor will be required to use small appliances such as electric shavers, clocks, mobile phone chargers etc. Scenic does not provide the required adaptors.

Are there laundry facilities on the on board?

Laundry services are available for an additional charge. There is no dry cleaning.

What amenities do all cabins have?

Hair dryers are available in all cabins.

Should the provided Scenic luggage label be attached prior to departure?

No. Please wait until you have claimed your luggage at the destination airport. This will ensure airline companies will not tear off this tag.

What passport requirements are there?

All passengers are required to possess a passport valid for six months beyond the conclusion of the trip. This is a precaution in case of an unforeseen circumstance, such as a medical emergency that would require you to stay in the port longer than planned.

What currency should guests bring?

All purchases on board are charged to your shipboard account. The onboard currency during European river cruises is the euro. Shipboard accounts may be paid in euros or by credit card. The onboard currency during Russian river cruises is the ruble, however, shipboard accounts may only be paid by credit card.

The purser will be able to exchange money on board, for a fee, although you may want to bring some of your own.

Most European countries will use the euro, although some still have their own local currency (i.e., Scandinavia, Switzerland, Russia, and Baltic states). For small purchases ashore or in small towns, local currency is advantageous. Many locations accept major credit cards. ATM machines are located on shore at some stops. Prior to departure, you should confirm your ATM card and PIN will work overseas. Most credit cards charge a fee (about 3%) for currency exchange.

Victory FAQs

What is charged for gratuities?

Victory’s recommended amount of $15 per day, per person, will be automatically added to your personal onboard portfolio. However, any changes you wish to make to the gratuities can be easily made without question at the hotel desk. Recommended gratuities for shore tours are $5 per person, per tour guide, plus $2 per person, per bus driver.

Can mobile phones be used on board?

Cell phones can be utilized on board, but service is not always available and can be spotty depending on weather, location, and service provider. Service is more reliable when the ship is at a port, which is often on the Great Lakes, and when it’s close to shore.

Are there medical services available on board?

Yes. There is a doctor and an infirmary.

What is the electric power voltage on the ship?

All current on board is 110 V.

What is the dress code?

Resort casual attire is recommended both on the ship and ashore. For dinner, all guests must dress appropriately; clothing might include a sport shirt and slacks, a sweater and slacks, or a dress. No shorts are permitted in the dining room for dinner. Victory Cruise Lines recommends you bring comfortable walking shoes, a hat, light rain gear, an umbrella, and a jacket or sweater for cool evenings.

Is there Internet on board?

Complimentary basic Internet access via Wi-Fi is available.

Are there laundry services on board?

Laundry services are available on board for a nominal fee. Price lists are available in your stateroom. Please note that clothes cannot be dry cleaned on board.

Cuba FAQs

What currency is used in Cuba?

The currency used in Cuba is the Cuban convertible peso (CUC$). The CUC$ comes in the following denominations: 1, 3, 5, 10, 20, 50, 100.

Are U.S. dollars accepted to make purchases in Cuba?

Yes, in tourist areas, including the airports, you can use U.S. dollars. However, there is a tariff of 13 percent when converting U.S. dollars to Cuban convertible pesos (CUCs) while in Cuba. This fee can vary from place to place and is subtracted at the time of conversion.

How much can travelers purchase in Cuba (USD value) to bring back, e.g. Cuban cigar/rum?

As of October 2016, the monetary value limitations on what authorized travelers may bring back to the United States as accompanied baggage has been removed. Please see U.S. regulations on the importing of goods for non-personal use items.

What is the population of Cuba?

Cuba is home to 11.2 million multi-ethnic residents.

What time zone is Cuba in?

Cuba falls in the Eastern Time Zone, which is the same as Miami, New York, and the East Coast of the U.S.

Can I bring goods to donate?

Yes, bringing small amounts of goods to donate is allowable. However, we advise you to bring limited quantities which can fit into your suitcase. Too many items may cause Cuban custom agents to investigate your transportation of goods, levy a tariff for the goods, and cause you and your group delays at the airport.